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ATLASFlow CRM – Privacy Policy

 

Last Updated: November 18, 2025. 

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ATLASFlow CRM (“ATLASFlow,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website (atlasflowcrm.com), use our CRM platform, interact with our ads, or communicate with us through email, SMS, or other digital channels.

By accessing our website, using our services, or providing personal information, you agree to the practices described in this Privacy Policy.

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1. Information We Collect

We collect information in the following ways:

1.1 Information You Provide to Us Directly

This includes:

  • Name, phone number, email, and business information

  • Account login details (username, password, IP address for security)

  • Billing information (handled by third-party processors)

  • CRM data you upload (contacts, leads, customer details, notes, tasks, files, etc.)

  • Forms submitted through the website (demo forms, contact forms, waitlist, surveys)

  • Communications (email, SMS, chat, support tickets)

1.2 Information Collected Automatically

When you visit our website or use the ATLASFlow platform, we automatically collect:

  • Device information (browser, OS, model, IP address)

  • Usage data (pages viewed, clicks, session duration)

  • Log files and error reports

  • Cookie & pixel data from Meta, Google, TikTok, LinkedIn, YouTube, and other platforms

  • Heatmap & analytics data (scroll depth, interactions, etc.)

1.3 Marketing & Advertising Data

We may collect data for advertising through:

  • Meta (Facebook/Instagram) Pixel

  • Google Analytics + Google Ads

  • YouTube tracking

  • LinkedIn Insight Tag

  • TikTok Pixel

  • First-party cookies

  • UTM parameters + campaign insights

  • Klaviyo email tracking

This may include:

  • Page visits

  • Conversion behavior

  • Form completion

  • Device identifiers

  • Demographic/interest-based ad data

We use this data to optimize ads, measure performance, and personalize messaging.

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2. How We Use Your Information

We use your information for:

2.1 Providing & Improving ATLASFlow CRM

  • Creating and managing user accounts

  • Operating CRM features (pipeline, automations, calendar, tasks, etc.)

  • Personalizing user dashboards

  • Running AI-driven follow-ups (email, SMS, internal automations)

  • Ensuring platform security

2.2 Marketing, Advertising & Retargeting

We may use your data to:

  • Run retargeting ads

  • Build custom audiences

  • Send promotional emails/SMS via Klaviyo

  • Deliver personalized ad experiences

  • Track ROI and ad performance

2.3 Communication

We use your data to:

  • Respond to inquiries

  • Send onboarding and product updates

  • Send transactional emails

  • Send billing/receipt notifications

2.4 Compliance, Security & Fraud Prevention

  • Detect unauthorized access

  • Enforce terms of service

  • Prevent fraud or abuse

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3. How We Share Your Information

We never sell your personal data to third parties.

We may share information only with:

3.1 Service Providers

Examples:

  • Klaviyo (email marketing)

  • Stripe or another payment processor

  • Google Cloud / AWS (hosting)

  • Meta, Google, TikTok, LinkedIn (advertising integration)

  • Analytics providers (Google Analytics, Hotjar, etc.)

All vendors are required to maintain confidentiality.

3.2 CRM Integrations

If you connect external tools (e.g., email providers, calendars, webhooks), we share necessary data only at your request.

3.3 Legal Requirements

We may disclose information if required by:

  • Government agencies

  • Law enforcement

  • Court orders

  • Compliance auditors

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4. Cookies & Tracking Technologies

We use:

  • First-party cookies

  • Third-party cookies

  • Pixels, including:

    • Meta Pixel

    • Google Ads conversion tracking

    • TikTok Pixel

    • LinkedIn Insight Tag

    • YouTube / Google Analytics tracking

You may disable cookies in your browser, but certain features may not function.

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5. Data Retention

We retain data as long as:

  • Your account is active

  • It is necessary to provide services

  • Required for legal and accounting compliance

You may request deletion of your data at any time (Section 9).

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6. Data Security

We use industry-standard measures including:

  • Encryption (in transit + at rest)

  • Secure hosting providers

  • Firewalls and multi-layer authentication

  • Rate limiting and bot protection

  • Regular security audits

No system is 100% secure, but we take all reasonable precautions.

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7. International Data Transfers

If you are located outside North America, your data may be transferred and stored in the United States or Canada. We follow GDPR-aligned safeguards where applicable.

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8. Children's Privacy

ATLASFlow does not target or collect data from children under 13. If discovered, such data is deleted immediately.

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9. Your Privacy Rights

Depending on your location (GDPR, CCPA, etc.), you may request to:

  • Access your data

  • Update or correct data

  • Delete your data

  • Export your data

  • Opt-out of marketing

  • Disable tracking

Requests: contact@atlasflowcrm.com

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10. Email & SMS Communications

By providing your email or phone number, you consent to:

  • Marketing emails (Klaviyo)

  • Transactional emails (account info, receipts, updates)

  • SMS notifications (optional)

You can unsubscribe at any time.

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11. Third-Party Links

Our site may link to external websites. We are not responsible for their privacy practices.

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12. Changes to This Policy

We may update this policy periodically. The updated version will be posted with a new “Last Updated” date. Continued use of ATLASFlow indicates acceptance.

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13. Contact Information

For privacy-related questions, contact us:

ATLASFlow CRM – Privacy Office
Email: contact@atlasflowcrm.com
Website: www.atlasflowcrm.com

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